University of Maryland Global Campus (UMGC) makes taking web-based classes easy, but you may want a little help from time to time. So we provide several resources for you to get the help, information and technical support you need to effectively use Learning Experience Online, our new web-based learning and classroom management system.
I Need Help
It's always a good idea to start with your instructor or faculty assistant. They're most familiar with your specific course. They've been trained in LEO, and there's a good chance they already resolved an issue similar to yours.
You can also tap into your peer network. LEO's discussion feature enables you to post questions and seek help; someone in your class may have the same question as you. And you can share what you learn.
I'd Like Information about LEO
Get to know LEO by viewing our video walk-throughs. The series of 15 videos highlights what you need to know about LEO, including how to navigate the environment and popular features.
You can find the videos at Video Walk-Throughs for Learning Experience Online. They're also available after you sign in to LEO at MyUMGC. Just navigate to your course webpage, select "Help" from the menu bar, and choose "Classroom Walkthrough" from the drop-down menu.
I Require Technical Assistance
Call our technical support team toll-free at 888-360-8682 or visit Help@UMGC. Help is available 24 hours a day, seven days a week, 365 days a year. Our technical support team can assist you with any issues related to logging in to LEO, bug reporting, and troubleshooting.
Help@UMGC also houses a comprehensive Knowledge Base. You can find answers to many questions, including "How do I reset my password?" and "How do I reply to a message in discussions?"